01 How do I download Pokex?
Pokex is available for free on both the App Store (iOS) and Google Play Store (Android). Search for "Pokex" or visit scanpokemon.com/download for direct links to both stores.
10 topics · 60 answers
Questions, answered
Full answers about scanning, prices, collections, and everything else that comes up — all on one page.
Getting Started
06 answers02 How do I scan my first card?
Open the Pokex app and tap the scan button. Point your phone camera at any Pokemon card and hold it steady. The AI will identify the card within seconds and show you its name, set, number, and current market price.
03 Do I need to create an account?
You can scan cards without an account, but creating a free account lets you save your collection, track portfolio value, and sync across devices. Account creation takes less than a minute with email or social sign-in.
04 Is Pokex free to use?
Yes, Pokex is free to download and includes core features like card scanning, price checking, and basic collection management. A Pro subscription unlocks advanced features like unlimited scans, set completion tracking, and portfolio analytics.
05 What types of Pokemon cards does Pokex support?
Pokex supports all Pokemon TCG cards from every era, including Base Set through the latest Scarlet and Violet releases. This covers English, Japanese, and other language printings across all sets, promos, and special editions.
06 Does Pokex work offline?
Card scanning and price lookups require an internet connection since the AI model and pricing data are cloud-based. Your saved collection can be viewed offline, but prices will update the next time you connect.
Scanning
06 answers01 How does the card scanner work?
Pokex uses a computer vision AI model trained on tens of thousands of Pokemon card images. When you point your camera at a card, the model analyzes the artwork, text, set symbol, and card number to identify the exact card and variant.
02 How accurate is the card identification?
Pokex identifies cards with over 95% accuracy across all sets. The AI is particularly strong with modern sets and English-language cards. If a scan is uncertain, the app will show you the top matches so you can select the correct one.
03 Can I scan cards that are in sleeves or top-loaders?
Yes, Pokex can scan cards through clear penny sleeves and most top-loaders. Avoid heavily tinted or scratched sleeves that obscure the card details. For best results, minimize glare by adjusting the angle of the card.
04 Why is my scan not working?
Common issues include poor lighting, glare on the card surface, blurry camera focus, or the card being too far from the camera. Make sure the full card is visible in the frame, use even lighting without direct reflections, and hold the phone steady until identification completes.
05 Can I scan multiple cards at once?
Currently Pokex scans one card at a time for maximum accuracy. However, the rapid scan mode lets you scan cards in quick succession by placing them one after another in front of the camera without returning to the menu each time.
06 Does scanning work with Japanese cards?
Yes, Pokex supports Japanese Pokemon cards. The scanner recognizes Japanese card artwork and set markings. Pricing for Japanese cards is pulled from Japanese market sources when available.
Pricing
06 answers01 Where do the card prices come from?
Pokex pulls pricing data primarily from TCGPlayer, the largest Pokemon card marketplace. Prices reflect real market activity based on recent sales and current listings, giving you an accurate picture of what cards are actually selling for.
02 How often are prices updated?
Market prices update throughout the day as new sales occur on TCGPlayer. When you scan a card or view it in your collection, you see the most recent available pricing data. Prices in your collection summary refresh automatically.
03 What do the different price points mean?
Pokex shows market price (the average recent sale price), low price (the cheapest current listing), and mid price (the median of current listings). Market price is the most reliable indicator of a card's true value since it reflects completed sales.
04 Can I see prices in my local currency?
Pokex displays prices in USD by default, as TCGPlayer pricing is USD-based. Currency conversion to other currencies will show approximate values based on current exchange rates. The setting can be changed in your account preferences.
05 Why does my card show a different price than what I see on eBay?
Pokex uses TCGPlayer market data, which often differs from eBay prices. TCGPlayer tends to be more standardized for Pokemon cards with a dedicated collector market. eBay prices vary widely based on seller, listing type, and auction dynamics.
06 Are prices shown for graded cards?
Pokex shows prices for raw (ungraded) cards by default. Graded card prices vary significantly by grade, grading company, and population, making a single price point misleading. Use the raw price as a baseline and research graded prices separately for specific grades.
Collection
06 answers01 How do I add cards to my collection?
The fastest way is to scan cards with the camera. Each scanned card can be added to your collection with one tap. You can also search for cards manually and add them from the search results.
02 Can I organize my collection into folders or lists?
Yes, Pokex lets you create custom lists to organize your collection however you prefer. Common approaches include organizing by set, by value tier, by era, or by trade and sale status. Cards can belong to multiple lists.
03 How do I track my collection value over time?
Your collection dashboard shows the total current value of all your saved cards. Portfolio tracking charts display how your collection value has changed over days, weeks, and months based on market price movements.
04 Can I export my collection data?
Pro subscribers can export their collection as a CSV file containing card details, quantities, conditions, and current prices. This export is useful for insurance documentation, tax purposes, or importing into spreadsheet tools.
05 What happens if I accidentally add the wrong card?
You can remove any card from your collection at any time. Swipe left on the card in your collection view or tap into the card detail and select remove. Your collection history is preserved, so removing a card does not affect past value snapshots.
06 Can I set the condition for each card in my collection?
Yes, when adding a card to your collection you can specify its condition from Near Mint to Damaged. The condition tag helps you track what your cards are realistically worth and is useful when preparing cards for sale or trade.
Set Completion
06 answers01 How does set completion tracking work?
When you add cards to your collection, Pokex automatically tracks which cards you own from each set. The set tracker shows your completion percentage and lists which cards you still need to finish the set.
02 Which sets are supported for tracking?
Pokex supports set completion tracking for all major English Pokemon TCG sets from Base Set through the latest releases. This includes main expansion sets, special sets like Pokemon 151, and promotional sets.
03 Can I see which cards I am missing from a set?
Yes, the set tracker has a "Missing" filter that shows only the cards you do not yet own for any given set. Each missing card shows its current market price so you can prioritize which cards to acquire next.
04 Does set completion include secret rares?
Set tracking shows both the standard set list and the secret rare subset. You can view completion for the base set separately from the full set including secret rares, so you can track whichever goal matters to you.
05 Can I track multiple versions of the same card?
Yes, if a set includes multiple versions of a card such as regular, reverse holographic, and full art, each version is tracked independently. Your set completion accounts for whichever variants you own.
06 How do I share my set progress?
You can share a screenshot of your set completion progress directly from the app. The set tracker view is designed to look clean when shared, showing your completion percentage and a visual grid of owned versus missing cards.
Subscription
06 answers01 What features are free and what requires Pro?
Free features include a limited number of daily scans, basic collection management, and price checking. Pro unlocks unlimited scans, set completion tracking, portfolio analytics, CSV export, and priority support.
02 How much does Pokex Pro cost?
Pokex Pro is available as a weekly or yearly subscription. The yearly plan offers the best value with significant savings compared to the weekly price. Exact pricing is shown in the app and may vary by region.
03 Can I try Pro for free?
New users get a free trial period to explore Pro features. The trial gives you full access to all Pro capabilities so you can decide if the upgrade is worth it before being charged.
04 How do I cancel my subscription?
Subscriptions are managed through your device app store. On iOS, go to Settings, tap your name, then Subscriptions, and select Pokex. On Android, open Google Play, tap your profile, then Payments and Subscriptions. You retain Pro access until the end of your current billing period.
05 Will I lose my collection if I cancel Pro?
No, your collection data is preserved even if you cancel Pro. You will still be able to view your collection with free-tier limitations. If you resubscribe later, all your data and collection history will be intact.
06 Can I get a refund?
Refund policies are handled by Apple (App Store) or Google (Play Store) depending on your device. If you believe you were charged in error or are unsatisfied, contact the respective store support team to request a refund.
Card Conditions
06 answers01 What are the standard card condition grades?
The standard condition grades for raw Pokemon cards are Near Mint (NM), Lightly Played (LP), Moderately Played (MP), Heavily Played (HP), and Damaged (DMG). These grades are used by TCGPlayer and most card marketplaces to set pricing tiers.
02 How much does condition affect a card's value?
Condition has a massive impact on value. A Near Mint card can be worth 2 to 10 times more than a Moderately Played copy of the same card. For vintage cards, the condition premium is even more extreme, with PSA 10 copies worth many multiples of PSA 7 or 8.
03 What should I look for when assessing condition?
Check four main areas: corners (look for whitening or dents), edges (check for nicks or peeling), surface (examine for scratches, scuffs, or print defects), and centering (the border should be even on all sides). Hold the card at an angle under good light to spot surface imperfections.
04 What is the difference between raw and graded condition?
Raw condition uses marketplace terms like Near Mint and Lightly Played. Graded condition uses numeric scales from professional services: PSA uses 1 to 10, CGC uses 1 to 10 with half points, and Beckett uses 1 to 10 with subgrades. Graded cards are encapsulated in tamper-proof cases.
05 Is it worth getting my cards professionally graded?
Grading is worth it for high-value cards in excellent condition. The general rule is that the raw card should be worth at least $50 and appear to be in Near Mint or better condition. Grading fees range from $20 to $50 per card at standard speed, so the potential value increase needs to justify the cost.
06 How do I protect my cards from condition loss?
Sleeve cards immediately in penny sleeves and store valuable cards in top-loaders or semi-rigid holders. Keep your collection in a cool, dry place away from direct sunlight. Handle cards by the edges and avoid touching the card face. Use binders with side-loading pages for display collections.
Selling
06 answers01 How can Pokex help me sell my cards?
Pokex helps you prepare for selling by giving you instant market pricing, condition assessment tools, and collection export. You can scan your cards to know their current market value, identify the most valuable cards in your collection, and generate a list to use when listing cards for sale.
02 Where is the best place to sell Pokemon cards?
The best platform depends on your cards and goals. TCGPlayer is ideal for individual high-value cards. eBay works well for auctions on rare items. Facebook groups and Reddit communities are good for direct sales with lower fees. Local card shops offer immediate cash but typically pay 40 to 60 percent of market value.
03 How do I price my cards for sale?
Scan your cards with Pokex to see TCGPlayer market prices. For selling, price competitively against current listings on your chosen platform. Cards in excellent condition should be priced near the TCGPlayer market price. Cards with condition issues should be priced at the corresponding condition tier.
04 Should I sell cards individually or as a lot?
Cards worth more than $5 to $10 individually are generally worth listing separately for maximum return. Lower-value cards sell better as lots grouped by set, type, or theme. Use Pokex to sort your collection by value and determine the cutoff for individual versus bulk listings.
05 How do I ship Pokemon cards safely?
For individual cards, place the card in a penny sleeve, then a top-loader, then tape the top-loader shut and place it in a rigid cardboard mailer or between two pieces of cardboard in a standard envelope. Mark the package as "Do Not Bend." For larger orders, use a small box with padding.
06 When is the best time to sell Pokemon cards?
Card prices tend to peak around major releases when interest is high, during the holiday season when demand increases, and when nostalgia events like movie releases or anniversaries drive attention. Newly released chase cards often peak in the first week before supply catches up with demand.
Troubleshooting
06 answers01 The scanner is not recognizing my card. What should I do?
Make sure the card is well-lit without glare, the entire card is visible in the camera frame, and the camera is focused. Try adjusting the angle to reduce reflections on holographic cards. If the issue persists, try scanning in a different location with better lighting.
02 My collection is not syncing across devices.
Collection sync requires an active internet connection and being signed into the same account on both devices. Pull down to refresh on the collection screen to force a sync. If data is still missing, sign out and sign back in to trigger a full resync.
03 The app is running slowly or crashing.
Try closing and reopening the app. Make sure you are running the latest version from the App Store or Google Play. Clearing the app cache in your device settings can also help. If the problem continues, restart your device and try again.
04 I cannot log into my account.
Verify you are using the correct email or social login method you originally signed up with. If you forgot your password, use the password reset option on the login screen. If you signed up with Apple or Google, make sure you are using the same provider to log in.
05 The price shown seems wrong for my card.
Double-check that the scanner identified the correct card variant. Different printings of the same card, such as first edition versus unlimited, regular versus reverse holo, or different set versions, can have very different prices. Tap on the card result to verify the exact variant.
06 How do I contact support?
You can reach the Pokex support team through the app by going to Settings and tapping "Contact Support." You can also email support directly. We typically respond within 24 hours on business days.
Privacy & Security
06 answers01 What data does Pokex collect?
Pokex collects the minimum data needed to provide the service: your account information (email and name), your saved collection data, and anonymous usage analytics to improve the app. Card scan images are processed for identification and are not permanently stored.
02 Are my card scan images saved?
Card images are sent to our servers for AI identification processing and are deleted after the scan completes. We do not permanently store the photos you take of your cards. Only the identified card data (name, set, number) is saved if you add it to your collection.
03 Is my collection data safe?
Your collection data is stored securely on encrypted servers. We use industry-standard encryption for data in transit and at rest. Regular backups ensure your collection data is protected against loss.
04 Can other users see my collection?
Your collection is private by default. No other users can see your cards, portfolio value, or collection data unless you explicitly choose to share it. We do not have social or public profile features that expose your collection.
05 How can I delete my account and data?
You can delete your account from the Settings screen in the app. This permanently removes your account, collection data, and all associated information from our servers. Account deletion is irreversible, so make sure to export your collection data first if you want to keep it.
06 Does Pokex sell my data to third parties?
No. Pokex does not sell, rent, or share your personal data with third parties for marketing purposes. We use anonymous, aggregated data to improve our AI scanning model and app experience, but individual user data is never shared externally.
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